PAYMENT POLICY

Luxaud Payment Policy

At Luxaud, we provide secure and convenient payment options to make your checkout experience smooth and reliable.

Accepted Payment Methods

We accept the following payment methods at checkout:

  • Credit & Debit Cards (Visa, Mastercard)
  • PayPal

All payments must be successfully authorized at checkout before an order can be processed.

Currency

All purchases are processed in GBP (£).
Prices displayed on our website include any applicable taxes, unless otherwise stated.

Payment Processing

Your selected payment method will be charged at the time your order is placed.
Once payment is successfully processed, you will receive an order confirmation email.

Payment Security

We use industry-standard SSL encryption to protect your personal and payment information during checkout.
Luxaud does not store or have access to your full payment details.

Refunds & Disputes

For details regarding refunds, cancellations, or payment disputes, please review our Refund Policy.

Customer Support

If you have questions or need assistance with a payment, please contact us at:
📧 info@luxaud.com

Do you ship internationally?

No, at the moment we only ship within the UK.

How can I track my order?

You can track your package at any time on our Track Your Order page or directly through the carrier’s website.

My tracking hasn’t updated, what should I do?

Tracking may take 24–48 hours to update after dispatch. Please wait a short time before checking again.

What if my order is delayed?

Delays can occasionally happen due to courier or seasonal demand. If your order is significantly delayed, contact us for support.

How long do I have to return an item?


You can request a return within 30 days from the date your order was delivered.

What if I ordered the wrong size?

If the item delivered matches the size selected when placing your order, returns and refunds are not available for incorrect size selections made by the customer.


How long do refunds take?

Refunds are processed within 7 business days after inspection. Your bank may take up to an additional 7 business days to show the refund in your account.

How long does delivery take?

Delivery takes approximately 6–12 business days in total, including 1–2 business days processing time and 5–10 business days transit time.